Hospitality industry is people's industry and this is what makes hospitality staffing a difficult thing! You need to hire people who will think of the people and not about themselves. The staff you hire will have to make sure that their services are excellent and the people are getting the level of service that they want. Hiring these kind of staff is one hell of a job as there are so many factors to be considered. You need to find out the type of people that you need to hire for your hotel or restaurant or cafe. Whatever you select will determine how good your business runs. Let us take a look at the type of people you need to hire.
Chefs: You cannot think of a hotel, a restaurant or a cafe or other hospitality establishments without a chef. Can you? Who is going to cook the food for your customers? You? Not really! It is therefore, important for you to hire a chef who is worth hiring. This means, you must find a chef with a decent experience and good qualification. Make sure you check the certificates and other credentials properly because there are people who come up with false or fake certificates. Better take references from the candidate and speak with the referred people. This can actually help.
Servers: You need people to serve the food to your customers. They are essentially the waiters and waitresses. They are always one major part of the hospitality staffing. You need to hire people who can care for the customers, attend the customers properly and always, I mean always, have a smiling face and they must be well groomed and they must have clean uniform. Believe it, people do not like to see gloomy faces while relaxing over a cup of Irish Coffee or perhaps devouring a Mexican delicacy with family. The customers see a gloomy face and they will never ever come back!
People for greeting: A person with a bright face, smiling and greeting everyone entering the hotel or the restaurant is just an added bonus. This makes the customers feel special even though the service
Servers: You need people to serve the food to your customers. They are essentially the waiters and waitresses. They are always one major part of the hospitality staffing. You need to hire people who can care for the customers, attend the customers properly and always, I mean always, have a smiling face and they must be well groomed and they must have clean uniform. Believe it, people do not like to see gloomy faces while relaxing over a cup of Irish Coffee or perhaps devouring a Mexican delicacy with family. The customers see a gloomy face and they will never ever come back!
People for greeting: A person with a bright face, smiling and greeting everyone entering the hotel or the restaurant is just an added bonus. This makes the customers feel special even though the service
Servers: You need people to serve the food to your customers. They are essentially the waiters and waitresses. They are always one major part of the hospitality staffing. You need to hire people who can care for the customers, attend the customers properly and always, I mean always, have a smiling face and they must be well groomed and they must have clean uniform. Believe it, people do not like to see gloomy faces while relaxing over a cup of Irish Coffee or perhaps devouring a Mexican delicacy with family. The customers see a gloomy face and they will never ever come back!
People for greeting: A person with a bright face, smiling and greeting everyone entering the hotel or the restaurant is just an added bonus. This makes the customers feel special even though the service is generalized. Here again the person hired for the job needs to have the minimum etiquette needed and must understand that his or her appearance can just turn things in favor of the restaurant or the hotel. While interviewing the person, make use of your judgment and gut feeling to understand whether the person can perform or not.
These are the major types of people that you need to hire for your establishment. This not and easy task! Just in case you want someone else apart from the waiter or the waitress to take care of cleaning the tables and chairs and ensuring that they are always in place, your headache increases! The overall thing looks so simple. Unfortunately, it is not so simple! Understanding people who can nicely serve other people is simply difficult. Thus, for hospitality staffing, you need to spend a good amount of time and make good decisions!
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People for greeting: A person with a bright face, smiling and greeting everyone entering the hotel or the restaurant is just an added bonus. This makes the customers feel special even though the service is generalized. Here again the person hired for the job needs to have the minimum etiquette needed and must understand that his or her appearance can just turn things in favor of the restaurant or the hotel. While interviewing the person, make use of your judgment and gut feeling to understand whether the person can perform or not.
These are the major types of people that you need to hire for your establishment. This not and easy task! Just in case you want someone else apart from the waiter or the waitress to take care of cleaning the tables and chairs and ensuring that they are always in place, your headache increases! The overall thing looks so simple. Unfortunately, it is not so simple! Understanding people who can nicely serve other people is simply difficult. Thus, for hospitality staffing, you need to spend a good amount of time and make good decisions!
About the Author:
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